General F&Q

How does using AMSOIL synthetic motor oil affect new vehicle warranties?

Using AMSOIL synthetic motor oil has no affect on vehicle warranties. A federal law called the Magnuson-Moss Act (1975) prevents original equipment manufacturers from putting conditions on vehicle warranties attached to any product or service identified by brand, trade or corporate name, unless the manufacturer provides that product or service free of charge. This means consumers have the freedom to use aftermarket products of their choice without fear of losing the original limited or implied vehicle warranty. For additional information, contact the AMSOIL Technical Department at (715) 399-TECH (8324) or [email protected]

Will extending oil change intervals void new vehicle warranties

Answer: No. Extending intervals will not void new vehicle warranties. To affect the vehicle warranty, it must be determined that the lubricant was directly responsible for the failure; if the oil didn’t cause the problem, the warranty cannot be voided, regardless of brand or length of time in use.

Does AMSOIL have a warranty for products?
Answer: Yes. AMSOIL provides a limited warranty on all AMSOIL lubricants and filters.

Where should questions, regarding warranty, be directed?
Answer: Call the AMSOIL Technical Department at (715) 399-TECH (8324) with questions or issues regarding warranties.

Can AMSOIL lubricants be safely mixed together?
Answer: Applications require specific lubricant properties to deliver maximum performance and protection. AMSOIL carefully tailors its synthetic lubricants under the strictest quality control standards to provide the required properties for the intended application. Mixing AMSOIL synthetic lubricants is not only unnecessary, it may lead to reduced performance and even equipment failure.

Automatic transmission fluids offer a perfect example. Some transmissions require lubricants that contain specific frictional characteristics to reduce, or eliminate, clutch slippage, while other transmissions may require different frictional requirements. Mixing fluids recommended for different performance specifications may lead to a host of problems, including erratic shifting and transmission failure.

In some applications, mixing lubricants may not lead to equipment failure, but it will reduce performance. For example, if AMSOIL Signature Series 5W-30 Synthetic Motor Oil is installed in a vehicle, and its owner adds AMSOIL OE Synthetic 5W-30 Motor Oil to top off the engine if Signature Series isn’t available, the vehicle will continue to operate perfectly; Signature Series and OE Synthetic Motor Oil share a similar chemistry, and formulations of the same viscosity can be safely mixed. However, mixing lubricants will shorten Signature Series’ life expectancy and reduce its performance benefits. AMSOIL does not support extended drain intervals where oils have been mixed.

To minimize the risk of performance- and warranty-related issues due to improper mixing, AMSOIL does not recommend mixing AMSOIL synthetic lubricants.

Can synthetic oil be used in new engines?
Answer: Yes. Synthetic oil is perfectly safe for use in both new and high-mileage engines.

Will synthetic motor oils cause engines to leak oil?
Answer: No. Synthetic oils do not cause engines to leak oil. In fact, AMSOIL synthetic motor oil is fully compatible with modern seal materials and is properly formulated to condition seals, keeping them pliable to prevent leakage.

Can AMSOIL motor oils be mixed with other brands?
Answer: Yes. AMSOIL synthetic motor oils are compatible with other conventional and synthetic motor oils. Mixing other oils with AMSOIL motor oils, however, will shorten the oil’s life expectancy and reduce its performance benefits. AMSOIL does not support extended drain intervals where oils have been mixed. Mixing other oils with AMSOIL motor oils will also void the AMSOIL limited warranty.

Why are AMSOIL synthetic motor oils capable of extended drain intervals?
Answer: AMSOIL synthetic motor oils are formulated using premium synthetic base oils, and the highest-quality additives, that provide extended-drain capabilities. AMSOIL synthetic motor oils achieve greater cleaning powers, while providing better equipment protection over longer oil drain intervals. The unique synthetic formulation and robust TBN retention of AMSOIL synthetic motor oils work to resist oxidation and neutralize the acids that shorten the service lives of other oils. Their characteristic resistance to high-temperature volatility (burn-off) helps reduce oil consumption, while maintaining viscosity over longer periods of time than other oils. Check the product data sheet for specific recommendations.

Is there a recommended procedure for changing to AMSOIL synthetic motor oil?
Answer: There are no special requirements for changing to AMSOIL synthetic motor oil. However, in older vehicles with high mileage, it may be advisable to use AMSOIL Engine and Transmission Flush first. This will ensure the engine is clean and free of accumulated contaminants that may affect the service life of AMSOIL synthetic motor oil. Installation of an AMSOIL Ea Oil Filter at every oil change is also recommended.

How do AMSOIL synthetic motor oils compare to other motor oils?
Answer: The importance of using good-quality oil in an engine cannot be overstated. AMSOIL synthetic motor oils consistently outperform conventional and other synthetic oils in virtually every category of performance, including wear protection, extreme high- and low-temperature performance, foam control, viscosity retention, rust and corrosion protection, volatility and fuel economy. While other brands may provide good performance in some of these areas, AMSOIL synthetic motor oils consistently perform at the top in every category. Drivers can have confidence knowing that AMSOIL synthetic motor oils provide maximum performance and protection.

Why are there multiple oils of the same viscosity?
Answer: A significant portion of an oil’s performance and specification compatibility comes from its additive components. AMSOIL offers multiple oils with the same viscosity because they are formulated with different additive packages that carry different manufacturer oil specifications. This allows AMSOIL to provide premium oil for more equipment manufacturers and industry specifications than would be possible if only a single viscosity grade was offered.

What are the differences between AMSOIL OE Synthetic Motor Oil, XL Synthetic Motor Oil and Signature Series Synthetic Motor Oil?
Answer: AMSOIL OE Synthetic Motor Oil is recommended for vehicle manufacturer-recommended oil change intervals; AMSOIL XL Synthetic Motor Oil is recommended for extended drain intervals of 12,000 miles or a year (whichever comes first) and AMSOIL Signature Series Synthetic Motor Oil is recommended for extended drain intervals of 25,000 miles or one year (whichever comes first). AMSOIL Signature Series Synthetic Motor Oil is formulated with better base oils and more robust additives, allowing longer extended drains than AMSOIL OE or XL Synthetic Motor Oils.

Motorcycle F&Q

What AMSOIL motor oils are recommended for Harley-Davidson motorcycles?
Answer: AMSOIL 20W-50 Synthetic Motorcycle Oil and SAE 60 Synthetic Motorcycle Oil are the most commonly recommended oils for Harley-Davidson applications. Check the AMSOIL Motorcycle Product Lookup for specific recommendations.

What is the difference between Formula 4-Stroke® 10W-40 Synthetic Scooter Oil and 10W-40 Synthetic Motorcycle Oil?
Answer: AMSOIL 10W-40 Synthetic Motorcycle Oil contains a robust additive package designed for the extreme pressures and high temperatures common in motorcycle applications. Its high TBN retention also makes it the appropriate choice for extended drain intervals. In scooter applications, Formula 4-Stroke 10W-40 Synthetic Scooter Oil is the more economical choice.

What are the recommended AMSOIL transmission and primary chaincase lubricants for a Harley-Davidson Big Twin?
Answer: For the newer Big Twins, AMSOIL recommends 20W- 50 Synthetic Motorcycle Oil (MCV) in the engine, transmission and primary chaincase. As secondary recommendations, Synthetic V-Twin Transmission Fluid (MVT) may be used in the transmission, and Synthetic V-Twin Primary Fluid (MVP) may be used in the primary chaincase. In older Harleys such as Knuckleheads, Panheads and Shovelheads, AMSOIL recommends SAE 60 Synthetic Motorcycle Oil (MCS).

What is the recommended AMSOIL transmission and primary chaincase lubricant for a Harley-Davidson Sportster?
Answer: AMSOIL recommends 20W-50 Synthetic Motorcycle Oil (MCV) for Harley-Davidson Sportster engines, transmissions and primary chaincases.

Are AMSOIL synthetic motorcycle oils wet-clutch compatible?
Answer: Yes. AMSOIL synthetic motorcycle oils meet JASO MA2 friction requirements for use in wet-clutch applications.

Is AMSOIL Synthetic Chaincase & Gear Oil (TCC) acceptable to use in the primary chaincase of a Harley-Davidson Big Twin?
Answer: AMSOIL Synthetic Chaincase & Gear Oil does not have the correct viscosity for use in Harley-Davidson primary chaincases, and is not recommended for these applications. AMSOIL 20W-50 Synthetic Motorcycle Oil (MCV) is the primary recommendation for Harley- Davidson primary chaincases. The secondary recommendation is AMSOIL Synthetic V-Twin Primary Fluid (MVP).

How can AMSOIL recommend 20W-50 Synthetic Motorcycle Oil for use in the primary chaincases and transmissions of certain motorcycles?
Answer: AMSOIL 20W-50 Synthetic Motorcycle Oil is engineered with premium additive packages specifically designed to provide high performance in motorcycle engines, transmissions and primary chaincases. However, if a customer does not want to use it in all three sumps, AMSOIL Synthetic V-Twin Transmission Fluid (MVT) and Synthetic V-Twin Primary Fluid (MVP) are secondary recommendations.

What is the recommended AMSOIL lubricant for Victory and 2013 and newer Indian motorcycles?
Answer: AMSOIL recommends 20W-40 Synthetic V-Twin Motorcycle Oil (MVI) for all Victory and 2013 and newer Indian motorcycles, excluding the Scout (which requires 15W-60 engine oil).

What is the oil change interval for AMSOIL synthetic motorcycle oils?
Answer: AMSOIL synthetic motorcycle oils are engineered to provide outstanding protection for up to twice the manufacturer’s recommended change interval or one year, whichever comes first. Unless using an AMSOIL Ea Motorcycle Oil Filter, change the filter based on the manufacturer’s recommended interval. For Big Twin Harley-Davidson transmissions, follow the Harley-Davidson recommended drain interval for synthetic oil up to 20,000 miles or one year, whichever comes first.

Are AMSOIL synthetic motorcycle oils different from AMSOIL synthetic automotive oils?
Answer: Yes. In addition to different additive packages, withstanding extreme pressure, protecting against rust and withstanding high temperatures, motorcycle oils must be compatible with wet clutches. AMSOIL synthetic motorcycle oils are designed to meet the unique frictional requirements necessary for wet-clutch compatibility and provide maximum protection and performance in these applications.

Why does AMSOIL offer more than one viscosity motorcycle oil?
Answer: AMSOIL offers motorcycle oils in different viscosities to accommodate the differences between motorcycle models and manufacturers. Just as in automotive applications, motorcycle engines require specific oil viscosities for optimal performance and protection based on the components and tolerances in the engine. Check the AMSOIL Motorcycle Product Lookup for specific recommendations.


AMSOIL Shipping, Sales Tax & Product Return Guidelines

Shipping to Alaska
(effective August 1, 2018)
AMSOIL has partnered with Carlile Logistics to provide warehousing, distribution and other order fulfillment services for AMSOIL product orders in Alaska. For all shipments to Alaska add 7.5 percent to the total product cost for extra freight expenses. Freight charges will not be calculated or included in order totals when orders are placed online or by telephone due to the number of shipping options and complexity of freight rates within Alaska. Appropriate charges will be determined and applied when orders are shipped. Available services include the following:
Pickup — AMSOIL products can be picked up at the Carlile warehouse in Anchorage. Other than the 7.5 percent Alaska Freight Surcharge, no additional freight charges apply.
Place orders in advance at 800-777-7094 or www.amsoil.com.
Deliver & Hold for Pickup — AMSOIL products can be shipped from the main Carlile warehouse in Anchorage to terminals in other cities and held for pickup by AMSOIL customers. The following rates and conditions apply.
From: Anchorage

50 lbs. and under
51 to 350 lbs.
Over 351 lbs.
TO:

Fairbanks
$39.65
$73.91
22¢ per lb.
Kenai*
$39.65
$59.89
20¢ per lb.
Kodiak*
$73.91
$126.23
37¢ per lb.
Prudhoe Bay
$67.70
$133.25
57¢ per lb.
Seward*
$39.65
$60.42
20¢ per lb.
Rates do not include fuel surcharge. Go to www.carlile.biz for current fuel surcharges.
Orders must be picked up within two days of arriving on location. Orders not picked up will be returned to Anchorage and returned into inventory, less the shipping charge and 20 percent restock fee.
* Products picked up in Kenai, Kodiak and Seward are subject to local sales taxes.
Normal Ground Shipping is available to the following cities at the standard, published freight and handling rates:
• Anchor Point • Eielson AFB • Homer • Nikiski • Soldotna • Anchorage • Elmendorf AFB • Hope
• Nikolaevsk • Sterling • Chugiak • Fairbanks • Indian • Ninilchik • Wasilla • Clam Gulch
• Fort Richardson • Kasilof • North Pole • Cooper Landing • Fort Wainwright • Kenai • Palmer
• Eagle River • Girdwood • Moose Pass • Seward
Normal Ground Shipping Rates
Weight

Cost

Weight

Cost
under 3 lbs.

$8.10

60 to 99.9 lbs.

37¢ per lb.
3 to 6.9 lbs.

$8.65

100 to 249.9 lbs.

34¢ per lb.
7 to 13.9 lbs.

$9.10

250 to 499.9 lbs.

30¢ per lb.
14 to 21.9 lbs.

$9.85

500 to 1,000lbs.

22¢ per lb.
22 to 39.9 lbs.

47¢ per lb.

Over 1,000 lbs.

18¢ per lb.
40 to 59.9 lbs.

38¢ per lb.

Special arrangements can also be made through the United States Postal Service (USPS) or Carlile for orders being shipped to remote areas of Alaska. Carlile has the authority to ship restricted or hazardous materials but additional charges may apply Actual freight costs will be charged on all orders requiring special arrangements or handling. Contact Carlile for freight quotes at 800-478-1853 or [email protected]
Carlile Warehouse and Terminal Locations & Contact Information
Carlile — Anchorage Warehouse
1824 Ship Ave.
Anchorage, AK 99501
CUSTOMER SERVICE
907-771-3352
888-399-3290
[email protected]
FREIGHT RATES, QUOTES AND QUESTIONS
800-478-1853
[email protected]
Business hours are Monday — Friday, 8:00am to 5:00pm
Carlile — Fairbanks Terminal
900 Aurora Drive
Fairbanks, AK 99701
Phone #907-451-7155
Hours: 8 a.m. to 5 p.m.
Carlile — Kenai Terminal
1216 Bridge Access Road
Kenai, AK 99611
Phone #907-283-2884
Hours: 8 a.m. to 5 p.m.
Carlile — Kodiak Terminal
420 Marine Way
Kodiak, AK 99615
Phone #907-486-4227
Hours: 8 a.m. to 5 p.m.
Carlile — Seward Terminal
1101 Port Ave
Seward, AK 99664
Phone #907-224-5413
Hours: 8 a.m. to 5 p.m.
Carlile — Prudhoe Bay Terminal
Deadhorse Airport
Prudhoe Bay, AK 99734
Phone #907-659-2398
Hours: 8 a.m. to 5 p.m
Prices subject to change without notice.

Shipping to Hawaii
AMSOIL products are available through Independent AMSOIL Dealers and selected retailers. To purchase in Hawaii, check your local Yellow Pages or find your nearest AMSOIL Dealer using the online Dealer locator.
Hawaiian orders are shipped from the Portland, Ore. or Superior, Wis. Distribution Centers. Orders are shipped using the most cost effective method, and orders will be charged actual freight costs, which will be charged at the time the order is shipped. The actual cost of taxes and shipping may vary from what has been calculated in the online store due to county or municipal taxes or special shipping costs.
Small parcel shipments are typically shipped via USPS Flat Rate Boxes. Contact the USPS for current package options and rates. Medium Flat Rate Boxes typically hold up to four quarts or a one-gallon bottle. Large Flat Rate Boxes typically hold up to six quarts or one gallon and three quarts. Contact the AMSOIL Distribution Center in Portland, Ore. with specific product and packaging questions.
*Orders containing only clothing and promotional materials totaling less than $20 are subject to $10 freight and handling at the time of shipment.
Note:
Postal mail accepted addresses or PO Boxes are necessary for delivery through the US Post Office.
Aerosol spray cans and fuel additives can only be shipped via SURFACE ONLY parcel post and can take up to 6 weeks to deliver. Click here for list of these restricted items.
Orders coming from more than one DC will incur separate actual freight charges. Please take the time to review the order for indicated Superior Only items.
Contact the Portland, Ore. Distribution Center to arrange surface transportation for large orders or orders with restricted items.
Prices subject to change without notice.

Shipping to Canada
Canadian Freight and Handling Table. (PDF)
Orders weighing less than 250 lbs. and shipping to a minority of outlying areas are subject to additional interline freight fees. Interline fees are not applied to orders weighing 250 lbs. or more. Click here for Canadian interline freight rates.
Prices subject to change without notice.